Hey there! Remember the last time you reached out to a company and actually felt heard? That’s the experience we’re aiming for at Stepboxy. Our founder, Sarah, still replies to every single email herself—no bots, no canned responses. It’s a tradition she started back in 2018 when we were just a tiny team working out of a garage in Milwaukee. Crazy how far we’ve come, right?
Whether you’ve got a question about an order, need styling advice, or just want to chat about your latest purchase (we love those emails!), here’s how to reach us:
Fun fact: Our phone system still runs through Sarah’s old laptop sometimes. If you hear faint coffee shop noises in the background, that’s probably her working from our favorite spot downtown!
Here’s the thing—we don’t just say we listen to customers. Last month alone, we implemented 7 product changes based on customer feedback. That sweater with the slightly-too-tight cuffs you mentioned? Redesigned. The checkout process that felt clunky? Streamlined. Honestly, some of our best ideas come from casual conversations with folks like you.
Prefer typing over talking? Our live chat agents (real humans, promise!) are available during business hours. Or try our contact form if you’re the organized type who likes to lay everything out clearly.
Quick tip: If you’re emailing about an order, include your order # in the subject line. It helps us pull up your details faster—meaning you get that personalized response even quicker!
P.S. We know how frustrating automated responses can be. That’s why every message gets read by a real person—usually with a cup of coffee in hand and genuine curiosity about what brought you to our little corner of the internet.
