Return & Refund Policy

At Stepboxy, we strive to ensure your complete satisfaction with every purchase. Please review our policy below regarding cancellations, returns, and refunds.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, we will issue a full refund to your original payment method. Please note:

• Cancellations must be requested via email or phone during business hours (9:00 AM - 5:00 PM CST, Monday-Friday)
• Refunds for canceled orders typically appear in your account within 3-5 business days
• Orders that have already entered the shipping process cannot be canceled

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return:

• Items must be unused and in their original condition
• Original packaging must be intact and included
• A valid proof of purchase (receipt or order number) must be provided
• Certain items (marked as non-returnable on the product page) are exempt from returns

To initiate a return, please contact our customer service team with your order details. You will receive instructions on how to return your items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method
• Standard refund processing time is 5-7 business days after approval
• Shipping costs are non-refundable unless the return is due to our error
• Refund amounts may be adjusted for items returned in used or damaged condition

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account again (some banks require additional processing time)
2. Contact your credit card company as processing times vary by institution
3. If you've completed these steps and still haven't received your refund, please contact us immediately

We will investigate any reported missing refunds and work with payment processors to resolve the issue promptly.

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